General terms and conditions of business

For a fixed reservation, a deposit of 30% of the total price must be paid within 10 days of answering the booking request. The remaining 70% is due 30 days before arrival. If the amount is not transferred on time, the reservation will be canceled and the deposit will be retained by the landlord.

If you book at short notice, the total price is due immediately and must be transferred.

Cancellations are possible up to 30 days before arrival and are free of charge.

If it becomes impossible to move into the respective accommodation due to intentional fire, force majeure or other unforeseen events, the landlord reserves the right to cancel.

The term “landlord” defines a natural or legal person who accommodates guests for a fee.

The term “guest” defines a natural person who requires accommodation. The guest is usually both a contractual partner and a tenant. Those people who arrive with the contractual partner (e.g. family members, friends, etc.) are also considered guests.

The term “tenant” defines a natural or legal person at home or abroad and includes the tenant and all his fellow travelers who are accommodated in the respective accommodation by the landlord.

The term “accommodation contract” defines the contract concluded between the landlord and the tenant, the content of which is regulated in more detail below.

Unless the landlord offers another occupancy time, the tenant has the right to move into the rented rooms from 4 p.m. on the agreed day (“arrival day”). If a mobile home is used for the first time before 6 a.m., the previous night counts as the first overnight stay. The rented rooms must be vacated by the tenant by 10 a.m. on the day of departure. The landlord is entitled to charge for an additional day if the rented rooms are not vacated on time.

By concluding an accommodation contract between the landlord on the one hand and the tenant on the other hand, the tenant acquires the right to the usual use of the rented rooms, the facilities of the holiday resort, which are usually accessible to guests for use without any special conditions, and to the usual service. The tenant must exercise his rights in accordance with any bathing regulations and safety regulations and also adhere to the regulations requested by the landlord, the current printed matter and information.

During any necessary maintenance and repair work that must be carried out, the landlord is entitled to visit the rented premises with prior notice. For this reason, the tenant is not entitled to demand a rent reduction from the landlord. Despite careful efforts, there is no guarantee at any time that a) all of the features offered to the tenant, such as kitchen equipment or a whirlpool, will function properly; b) the pool and the children’s playground can be used at all times and c) the water and electricity supply is guaranteed throughout. For these reasons, the tenant is not entitled to demand a rent reduction from the landlord.

The landlord excludes any reimbursement or reduction to the tenant for agreed but not used services.

The tenant is liable to the landlord for any damage caused by him or his guest or other persons who accept services from the landlord with the knowledge or will of the tenant.

The landlord is obliged to provide the agreed services to an extent that corresponds to his standard. Special services provided by the landlord that are not included in the fee must be paid for separately by the tenant.

The landlord is not liable for items brought in by the tenant.

The landlord is not liable for damages suffered by the tenant directly or indirectly as a result of force majeure.

The renter undertakes to properly secure and lock the parked vehicle. Any damage to other vehicles by the tenant must be reported to the landlord immediately, as well as any damage discovered to his own vehicle. The vehicle must be parked within the designated parking areas in such a way that third parties are neither hindered nor are other dedicated parking spaces used without authorization, such as access routes to the mobile homes within the respective resort, disabled parking spaces, other reserved parking spaces, etc.

Although the tenant is a consumer or an entrepreneur, the landlord’s liability for slight and gross negligence is completely excluded. In this case, the tenant bears the burden of proof of fault. Consequential damages, immaterial damages or indirect damages as well as lost profits will not be compensated. The damage to be compensated is in any case limited to the amount of the trust interest. Damage to movable and immovable property (any damage) as well as gross soiling must in any case be replaced by the tenant and will be invoiced by the landlord. The landlord is entitled to compensation from the tenant in particular for the following costs: a) laundry, bed linen and bed furnishings that have become unusable, otherwise for the disinfection or thorough cleaning of all these items; b) restoration of walls, furnishings, carpets, etc. to the extent that they have been contaminated or damaged; c) Rent plus any days the rooms are unusable due to disinfection, renovation, evacuation or similar; d) any other damages incurred by the landlord.

Animals are not permitted in the accommodations. The tenant who nevertheless takes an animal with them must expect that it will not be allowed to move into the accommodation, the existence of a reason for cancellation is therefore excluded and the tenant is obliged to bear all costs incurred. During this time, the animal must be properly kept and/or supervised or must be kept or supervised by suitable third parties at the animal’s own expense. The tenant who illegally takes an animal with him must have appropriate animal liability insurance or private liability insurance, which also covers possible damage caused by animals. Proof of the appropriate insurance must be provided upon request by the landlord. The tenant or his insurer is jointly liable to the landlord for any damage caused by animals brought along. The damage also includes, in particular, those compensation services that the landlord has to provide to third parties.

If the tenant cannot leave the mobile home on the day of departure because all departure options are blocked or cannot be used due to unforeseeable, exceptional circumstances (e.g. extreme snowfall, flooding or currently applicable quarantine measures, etc.), the contract is valid for the duration of Impossibility of departure automatically extended. A reduction in the fee for this period is only possible if the tenant is unable to fully use the services offered due to exceptional weather conditions. The landlord is entitled to charge at least the fee that corresponds to the price normally charged in the off-season. In this case, the landlord reserves the right to move the tenant to other accommodation.

If the tenant leaves early, the landlord is entitled to demand the full agreed fee. The landlord will deduct what he saves as a result of not using his services or what he received by renting the rooms to someone else. There is only a saving if the mobile home is fully occupied at the time the premises are not being used and the premises can be rented out to additional guests due to the tenant’s cancellation. The tenant bears the burden of proof of savings.

The landlord is entitled to terminate the contract with immediate effect for good cause, in particular if the tenant a) makes significantly detrimental use of the premises or through his reckless, offensive or otherwise grossly improper behavior towards the landlord, the other guests of the holiday resort or third parties makes living together significantly more difficult or is guilty of a punishable act against the property, morals or physical safety of these people; b) the submitted invoices are not paid when due within a reasonable deadline (3 days). If fulfillment of the contract becomes impossible due to an event that can be viewed as force majeure (e.g. natural events, strikes, lockouts, official orders, etc.), the landlord can terminate the contract at any time without observing a notice period, provided that the contract is not already considered dissolved under the law , or the landlord is exempt from his obligation to provide accommodation. Any claims for damages etc. by the tenant against the landlord are excluded.

The tenant is not entitled to claim damages from the landlord in the event of travel defects for lost holiday enjoyment (e.g. in the event of natural disasters, flight cancellations, after a traffic accident, double occupancy due to a system error or general dissatisfaction with the accommodation, location or facilities). to demand.

Bringing and using/consuming the following items and substances is not permitted and prohibited: pyrotechnics and explosives, weapons of any kind, dangerous chemicals, illegal addictive substances.

Self-starting fires within the respective holiday resorts are strictly prohibited (e.g. campfires, fire bowls, etc.).

Personal data that the tenant discloses to the landlord for the fulfillment of the contract: Art. 6 (1) EU General Data Protection Regulation (“GDPR”). The processing of data for marketing purposes is based on Art. 6 (1) a GDPR (consent). The data will be stored for the duration of the business relationship, as long as there are statutory retention periods, legal claims can be asserted from the contractual relationship or other legitimate reasons justify further storage. Consent to sending mail, emails, SMS and contacting us by telephone can be revoked at any time in writing (by email: office@frudinger.at). This does not affect the lawfulness of data processing based on consent until its revocation. Furthermore, in accordance with the legal provisions, the contractual partner has the right to information about the data concerning him, to correction, deletion or restriction of processing or to object to processing, to data portability and to lodge a complaint with a supervisory authority. The detailed, legally valid data protection regulations are available to the contractual partner at any time.

The place of performance is the place where the respective accommodation is located. The contractual relationship concluded between the landlord on the one hand and the tenant on the other hand is subject to Croatian domestic law, unless conflict of law provisions provide otherwise. In the Republic of Croatia, the Act on Private International Law ( Zakon o međunarodnom privnom pravu ) (NN ( Narodne Novine – Official Gazette of the Republic of Croatia) No. 101/17), which came into force on January 29, 2019, is authoritative for private international law . The Law on Private International Law deals with private law relationships with a foreign connection, the jurisdiction of Croatian courts and other authorities with regard to these private law relationships with a foreign connection and the relevant procedural rules as well as the recognition and enforcement of foreign court decisions. The Law on Private International Law applies to private law relationships with a foreign connection, provided that these are not already regulated by binding legal instruments of the European Union, international treaties applicable in Croatia and other laws applicable in Croatia.

Premiumholidays j.d.o.o. excludes all liability. The full exclusion of liability applies equally to personal injury and damage to property.

As of: November 2024